Join our newsletter and receive a code for 20% off your first purchase.
Sign up to receive 20% OFF your first purchase and to be the first to know about new products, upcoming launches and more.
Couldn't load pickup availability
Shipping Policy
At Rusticae, we aim to process and ship your order as quickly as possible. Most orders are processed within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
If you have any questions about your order or shipping, please contact us at rusticae.cmh@gmail.com. Thank you for shopping with Rusticae!
Rusticae will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.
If it is a split package order, it will start from the time of the final package delivery date and time.
Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
Shipping and handling charges are non-refundable.
Return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
Please allow Rusticae 5 - 7 business days from the day we receive the returned package to process.
Rusticae will email you after return has been processed to confirm what has been done.
You can always contact us for any return question at rusticae.cmh@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not accept exchanges of any kind.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rusticae.cmh@gmail.com .
